REFUND POLICY
Thank you for shopping with us! We want to ensure your complete satisfaction with our products and services. In the event that you are not satisfied with your purchase, we offer a straightforward refund policy outlined below. 1. Eligibility for Refunds - To be eligible for a refund, you must provide proof of purchase, such as an order number or receipt. - Refunds are only available for products purchased directly from our website or authorized retailers. 2. Refund Process - To initiate a refund, please contact our customer support team within 7 days from the date of purchase. - Our customer support team will guide you through the refund process and may require additional information to process your request. - Once your refund request is approved, we will issue the refund using the original payment method. Please note that it may take several business days for the refund to appear in your account. 3. Non-Refundable Items - Certain items are non-refundable, including but not limited to: - Gift cards or vouchers - Customized or personalized products - Products that have been used, damaged, or altered by the customer 4. Shipping Costs - Shipping costs are non-refundable unless the return is due to an error on our part. - If you receive a refund, the cost of return shipping will be deducted from your refund amount. 5. Exchanges - We do not offer exchanges at this time. If you wish to exchange a product, please follow the refund process and place a new order. 6. Damaged or Defective Products - If you receive a damaged or defective product, please contact our customer support team within [number of days] days from the date of delivery. - We may require photographic evidence or other documentation to assess the damage or defect. - Upon verification, we will provide a replacement or issue a refund, depending on your preference.